The Rock Den Music Store

about us

Rock Den Music Store's Mission

Our mission is to inspire, share our passion and love for music and provide the tools to put creativity into action.

We firmly believe that music is one of the highest expressions of the human being and is found all around us. Music is powerful, it can change lives, heal, improve the world. Start a revolution.

Nuestra misión es inspirar, compartir nuestro pasión y amor por la música y proveer con las herramientas para poner la creatividad en acción.

Nosotros creemos firmemente que la música es una de las expresiones más elevadas del ser humano y se encuentra en todos lados alrededor nuestro. La Música es poderosa, puede cambiar vidas, sanar, mejorar el mundo. Comienza una revolución.

Music Store. Musical Instruments. Rock. Music. Musical Accessories

Refund Policy

Returns/Exchanges/Warranty

Returns at The Rock Den are Simple!

We realize that you may purchase something that you are not satisfied with or require the time to try out your new gear in the comfort of your home. That is not a problem! You have 30 days to decide whether your purchase is right for you. You may return your product for a refund of the purchase price, an in-house credit, or exchange for another product.
Some exclusions apply.

There are two ways to make a return:

1. You may return your item to our store location.
2. Contact Us at our email address to arrange a return.

Defective Products & Repairs

Defective Merchandise

In rare cases it's possible that a product could have a manufacturing defect. Every new product we sell has a manufacturer's warranty and we will take care of repairs to defective products on your behalf. Restrictions may apply due to the manufacturer's warranty policies, so please consult a sales specialist for additional information. Email or visit our store location and an associate can assist you with your claim.

If your merchandise is defective within 30 days of receipt, you may call or Contact Us via E-mail to return your merchandise for a full refund or exchange. In some cases, a shipping concession may be provided, but please contact us to check to see if your return qualifies for a shipping concession.
In all cases, you must have your order number, invoice number or original receipt, so please save your order information and receipt.

Repairs (Warranty and Non-Warranty)
If a repair needs to be made on a product that was purchased from us, we will gladly take care of this service for you. Please contact our email so we may assist you.

Non-Returnable Items
Items exempt from our return policy
Due to certain restrictions, there are specific items that cannot be returned.
The following items are returnable only if defective OR unopened/unused: strings, reeds, software/soundware, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, microphones, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, cleaners, polishes, and polishing cloths.

Warranty Information

Warranties & Service
Every new product we sell has a warranty. Every warranty policy is unique. For complete information on the warranty period, exemptions and coverage please see the manufacturer's website.

Privacy Policy

The Rock Den Music Store takes your privacy seriously. This privacy policy describes the personal information we collect and how we use it. Compilation of Routine Information

All web servers track basic information about their visitors. This information includes, but is not

limited to, IP addresses, browser information, time settings and reference pages. None of this

personal information can identify the specific visitors to this site. The information is recorded for routine management and maintenance purposes.

Cookies and Web Beacons

When necessary, The Rock Den Music Store uses cookies to store information about visitor preferences and history in order to better serve visitors and / or present the visitor with personalized content. Collaborators in advertising and third parties may use cookies, scripts and / or web beacons to track visitors to our site in order to display advertising and other useful information. Such monitoring is done directly by third parties through its own servers and is subject to its own privacy policies.

Control of your privacy

Please note that you can change your browser settings to disable cookies if you are concerned about your privacy. It is not recommended to disable cookies for all sites as it may interfere with the functioning of some sites. The best option is to enable or disable cookies site by site. Consult the documentation of your browser for instructions on how to block cookies and other tracking mechanisms.

Special Note on Google advertising

Any advertising served by Google, Inc., and affiliated companies may be controlled using cookies. These cookies allow Google to display ads based on your visits to this and other sites that use Google’s advertising services. Learn how not to use Google cookies. As previously mentioned, any tracking conducted by Google through cookies and other mechanisms is subject to Google’s privacy policies.

Contact information

Any concerns or questions about this privacy policy can be directed to contact@therockdenmusicstore.com and will be clarified.